Shipping Policy

Thank you for shopping with ARQ Herbals. We are committed to delivering your orders safely and on time. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation and shipping notification via email or SMS once your order has been dispatched.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Locations: 4–7 business days
  • Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • We may offer free shipping on eligible orders during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS so you can monitor your shipment's progress.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery is unsuccessful due to an incorrect address or the recipient being unavailable, additional shipping charges may apply for re-delivery.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order. ARQ Herbals is not responsible for delays or failed deliveries due to incorrect information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery with your order number and photos of the package and product. We will review your request and assist you as quickly as possible.

Consultation & Digital Services

Our consultation services and digital wellness subscriptions do not require shipping. After purchase, our team will contact you using the details provided during checkout to schedule your consultation or begin your subscription services.

Contact Us

If you have any questions about shipping or your order, please contact us:

ARQ Herbals

Email: arqherbalvns@gmail.com