Privacy Policy

At ARQ Herbals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products and services.

1. Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party payment providers)
  • Order history
  • Device, browser, and IP address
  • Website usage data through cookies and analytics

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Schedule and manage wellness consultations.
  • Send order confirmations and shipping updates.
  • Improve our website and services.
  • Respond to your inquiries.
  • Send promotional emails, offers, and updates (only if you have opted in).

3. Payment Information

Payments are securely processed through trusted third-party payment providers. We do not store your complete credit/debit card information on our servers.

4. Cookies

Our website uses cookies to:

  • Improve your browsing experience.
  • Remember your preferences.
  • Analyze website traffic and performance.
  • Personalize content and marketing.

You can manage or disable cookies through your browser settings.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Payment gateways
  • Shipping and logistics partners
  • Customer support providers
  • Analytics and marketing platforms
  • Legal authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

7. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your information.
  • Delete your personal information where applicable.
  • Opt out of marketing communications at any time.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Health & Wellness Disclaimer

The information provided on our website, including herbal products and wellness consultations, is intended for educational and general wellness purposes only. It is not intended to diagnose, treat, cure, or prevent any disease and should not replace professional medical advice.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

ARQ Herbals

Email: arqherbalvns@gmail.com